CUSTOMER SERVICE

When it comes to the business world, customer service is one of the most important aspects of having a successful business. It doesn’t matter whether you are selling something or providing a service, you aren’t going to get far if you don’t have good customer service. Most of your reputation has to do with how pleased your customers are and we invite you to see what our customers say about us and view some of our customer testimonials.

Since the company was established in 1997, there has always been a very strong focus on customer service. We are a service provide at the end of the day. Our goal is simple - ‘Promising deliveries, delivering promises’.

The CDS team view Customer Service as an integral part of their job in particular our Drivers. Our Drivers are the Ambassadors of our company and ambassadors for your brand and are trained in the importance of Customer Service. Part of our rigorous recruitment process ensures that any potential staff have all the relevant qualifications, up to date training, are subjected to a Driving Assessment as well as intensive screening, They are competent, efficient and professional in carrying out their jobs. As a service based company, it is imperative to our success that we continue to improve and strengthen our customer relations.

We are continually striving to become more efficient and more effective and looking at ways of adding more value to our customer. It’s a process of continuous improvement. In the ever changing world of transport we apply a flexible approach and are qualified and capable of adapting efficiently to last minute changes.

Charity Support Work

CDS are proud to be associated with the Down Syndrome Centre, The Laurels Charity and Colepark United.

Down Syndrome Ireland is a national voluntary organisation supporting people with Down syndrome and their families in twenty-five branches nationwide. The Laurels have been organising annual fundraisers every year for selected charities and for the last number of years have been supporting the charity ‘Straight Ahead’ which is an Irish medical and charity supported initiative, which performs major orthopaedic operations for children on HSE waiting lists and in urgent need of surgery. These children have progressive spinal deformity, neuromuscular conditions or orthopedic conditions that deteriorate the longer they are forced to wait.

Colepark United are a local soccer club in Ballyfermot and CDS are more than happy to support them in obtaining their kit!

We admire the work that these organisations carry out and were only more than happy to assist them in some of their recent undertakings.

TESTIMONIALS

"Are you a company seeking to establish a competitive advantage through supply chain management and logistics?

Logistics represents a large percentage of most Operational Budgets and Working with a Logistics leader is critical to managing this cost. Clare Distribution Services are a Logistic Leader in their sector. Through a spirit of partnership and collaboration we have worked together to reduce our outbound Logistic costs this year.

Clare Distribution offer a wide range services including inbound freight, warehousing, distribution, order fulfilment and outbound freight. Logistic Leaders provide solutions to problems, and that’s exactly what I get from Clare Distribution."

Colm Branagan,
Carroll Cuisine, Logistics Manager

"We are delighted to have the support of Clare Distribution Services for our main signature fundraising event of the year "Buy My Dress", the logistics of running such a large event ,whilst being a small charity is quite extensive and extremely pressurised.

Having the facility and use of a large truck to transport 7,000 dresses , props, railings and promotional materials to the venue in the RDS in one maneuver and back not only  free's up staff time in having to make endless trips back and fro from both locations but makes the event more manageable and pleasurable for all staff concerned.

The Down Syndrome Centre cannot thank Clare Distribution enough for their generous support and time in providing the charity with both truck and driver for this major event"

Sharon Dagg,
Chief Executive, The Down Syndrome Centre

"Clare Distribution have played a huge part in making Colepark United the successful community Football Club it is today. New Football Clubs in our local community and in general find it extremely difficult to survive without support of local business’ and the support we have received from Clare Distribution over the past 4 years has helped us become one of the most talked about clubs in the Leinster Senior Football League winning 4 titles on the spin.

We are proud to be associated with Mark and his team and hope that we can remain successful partners for a long time."

Keith McCormack,
Club Secretary, Colepark United

"Clare Distribution have supplied a Transport Service to Cuisine De France for the last 14 years.  During this time we have found the team at CDS to be an efficient and extremely well organised operation. The CDS fleet caters for all our requirements be it Frozen, Chilled or Ambient.

As one of Europe’s largest food distribution company’s we rely on the service that Clare Distribution Service provides.  They have made it their business to know our business and as a result know our expectations and deliver them to the end as well as often exceeding them.

Clare Distribution are an integral part of our business and utilising their extensive network assists us in ensuring our operation runs smoothly while at the same time having the confidence that our own needs are being met. The team at CDS have extensive knowledge and experience in the transport industry which is evident and demonstrated regularly through their association with us and is also reflected in the tight operation that they run.  Their flexibility to meet our demands in such tight deadlines speaks volumes for the whole team that Mark has managed to put together."

Paul Murray,
Transport Manager, Cuisine De France

"Over the last six years The Laurels Charity Crew has grown bigger each year. This would not have happened without the team and hard work of Clare Distribution Systems.

After year three we had 90 cyclists raising €55,000 (total raised after three years €125,000). The involvement of Mark and his team at CDS allowed us to increase the cyclists to 220 which resulted in €107,000 raised. In 2013 we had 350 cyclists who raised €127,000. In 2014 we had 362 people. Money is coming in now.

We simply could not do this with CDS. Their support has being fantastic and has allowed us to grow. The size of the projects we have become involved in has also increased and we have become the main fundraiser for a scolisis project called Straight Ahead.  100% of money donated goes the projects we support in Our Lady's Hospital in Crumlin. This is because of the work and help from CDS.

Ultimately the real winners are the children who attend Crumlin hospital. "

Denis McCarthy,
The Laurels Charity Crew